Track Your Order

Find your parcel tracking

Open your Vapers Place dispatch email and follow the tracking link. For a Royal Mail parcel, you can also copy the tracking reference into Royal Mail's tracking page below.

Track your Royal Mail parcel

Your Vapers Place order number and the carrier's tracking reference are different. Use the carrier reference for parcel tracking; quote your Vapers Place order number when contacting us.

Cannot find the dispatch email?

Check your junk or spam folder and the email address used when ordering. We aim to dispatch within one working day. An order-confirmation email acknowledges the order; it does not mean the parcel has already been handed to the carrier.

For help finding your tracking details, call 01536 269622 or email support@vapersplace.co.uk, quoting your order number and the email address used at checkout.

Tracking has not updated, or your parcel is late

A newly created tracking reference may not show progress until the carrier has scanned the parcel. If the tracking remains unchanged or the expected delivery time has passed, contact us so we can check the shipment and help with the next steps.

Royal Mail Tracked 48 aims to deliver within two to three working days after dispatch. Tracked 24 aims for the next working day after dispatch. These are carrier aims, not guarantees, and postcode exceptions and delays can apply. See our delivery information.

Marked delivered but not received?

Check the delivery details or photograph shown by the carrier, your agreed safe place and whether someone at your address accepted the parcel. If you still cannot locate it, contact us with your order number so we can investigate.

Do not send passwords or full payment-card details when asking for help.